General Questions
What types of cards can I sell?
We accept sports cards from all major sports (hockey, baseball, basketball, football, soccer, etc.), both raw and graded. We accept vintage and modern cards, as well as autographed and memorabilia cards. We do not accept damaged cards or cards with questionable authenticity.
Is there a minimum or maximum number of cards I can sell?
Our standard service has a minimum of 1 card. For bulk submissions (25+ cards), please contact us for special pricing. There's no maximum limit on the number of cards you can sell.
What if my cards don't sell?
If your cards don't sell within 90 days, we'll contact you to discuss pricing adjustments. You can request to have cards returned (shipping fee applies), or we can continue listing them. Storage fees of $0.10 per card per month apply after 90 days, increasing to $0.15 after 180 days and $0.25 after 365 days. Maximum storage period is 2 years.
How are storage fees calculated?
Storage fees are calculated monthly based on how long your cards have been listed: Days 1-90 are free, Days 91-180 are $0.10/card/month, Days 181-365 are $0.15/card/month, and Days 366-730 are $0.25/card/month. Fees are automatically deducted from your payouts before payment.
What happens to cards after 2 years?
After 730 days (2 years) of storage, cards must be returned to you or donated to our charity program. We'll contact you before this deadline to discuss your options. Return shipping fees apply.
Fees & Pricing
How much does it cost to sell my cards?
Our fees are transparent and competitive. Processing fees start at $3.00 per card depending on the service tier. Transaction fees are 5% of the final sale price (minimum $0.50). Additional surcharges apply for graded cards ($0.50) and oversized cards ($3.00).
When do I get paid?
Payouts are processed weekly once the sale is complete and the buyer's return period has expired. You'll receive payment via Interac e-Transfer within 1-2 business days of payout processing.
What's the minimum payout amount?
The minimum payout threshold is $25.00. If your balance is below this threshold, it will carry over to the next payout period until the threshold is met.
Shipping & Handling
Do I pay for shipping my cards to you?
For standard submissions, we provide a prepaid Canada Post label. For high-value submissions, we recommend insured shipping which you can arrange yourself, or we can arrange at cost. You're responsible for ensuring cards are securely packaged.
How should I package my cards?
Cards should be individually protected in card savers or top loaders. Use bubble mailers for small shipments (1-10 cards) or boxes for larger shipments. Ensure the package is well-padded to prevent damage during transit.
What if my cards are damaged during shipping?
We recommend insuring high-value shipments. If damage occurs during shipping to us, file a claim with the carrier. We'll document the condition of cards upon receipt and notify you of any issues.
Listing & Sales
How do you determine the listing price?
You can suggest a listing price when submitting your cards. Our team will review and may adjust based on market data and comparable sales. We aim to price cards competitively to maximize your return while ensuring timely sales.
Can I set a minimum price (reserve)?
Yes, you can set a minimum price when submitting your cards. We will not accept offers below this amount. This helps ensure you don't sell below your desired price point.
How long does it take for my cards to be listed?
Turnaround time depends on the service tier: Standard (5-7 business days), Premium (3-5 business days), VIP (1-2 business days). This includes receiving, verification, photography, and listing.
Account & Dashboard
How do I track my submission status?
Log into your account and visit the Seller Dashboard. You'll see real-time status updates for each submission, including when cards are received, processed, listed, and sold.
Can I edit my submission after it's been sent?
Once cards are received, you cannot edit the submission details. However, you can contact us to request pricing adjustments or other changes before cards are listed.
What if I forget to include a card in my submission?
Contact us immediately with your submission number. We can update your submission to include additional cards before processing begins. Additional cards will be processed according to the same service tier.
Benefits for Buyers
How does selling with CardSource benefit buyers?
When you sell with CardSource, you're contributing to a marketplace with thousands of cards from hundreds of sellers. This means buyers get access to more selection, better prices through competition, and diverse inventory they wouldn't find at a single store.
Are cards from sellers verified?
Yes, all cards received from sellers are verified by our team before listing. We check condition, authenticity, and ensure cards match the submitted details. This gives buyers confidence in every purchase.
Canadian-Specific Questions
Do you accept submissions from outside Canada?
Yes, we accept international submissions. However, international sellers are responsible for shipping costs to our facility. Payouts are processed via PayPal for international sellers.
Are there any cross-border fees for Canadian sellers?
No! As a Canadian company, CardSource.ca eliminates cross-border complications for Canadian sellers. No customs duties, no brokerage fees, no exchange rate surprises. Everything is in Canadian dollars.